Privacy Policy

1. Overview

This Privacy Policy outlines how iBagsie ("we," "us," or "our") collects, uses, and discloses your personal information when you use our mobile application and services. By using iBagsie, you agree to the collection and use of information in accordance with this policy.

2. Interpretation and Definitions

The following terms have specific meanings in this policy:

• Account: A unique account created for you to access our Service
• Application/Service: The iBagsie mobile application
• Company: iBagsie, located in Dublin, Ireland
• Device: Any device that can access the Service (smartphone, tablet, computer)
• Personal Data: Information that relates to an identified or identifiable individual
• Service Provider: Business professionals offering services through our platform
• Usage Data: Data collected automatically through use of the Service
• You: The individual or entity using the Service

3. Types of Data Collected

We collect the following categories of personal information:

• Name, email address, phone number, and postal address
• Location data for service matching and booking
• Profile pictures and business photos
• Identification data for service provider verification
• Feedback, ratings, and reviews
• Usage information including IP addresses, browser type, device specifications, and interaction data

You may request deletion of this data at any time through your account settings or by contacting us.

4. Service Access and Identification Data

To facilitate secure service bookings and provider verification, we process:

• Digital authentication data for secure provider-customer connections
• Booking confirmation codes and QR codes for appointment verification
• Encrypted authentication tokens

Authentication data is deleted after verification use or when no longer required for the booking.

5. Device Information Access

With your permission, the app may access:

• Location Services: To match you with nearby service providers and enable location-based features
• Camera & Photo Library: To upload service photos, profile pictures, and booking documentation
• Notifications: To send booking confirmations, updates, and service reminders

You can manage these permissions through your device settings at any time.

6. How We Use Your Personal Data

Your information is used for the following purposes:

• Delivering and maintaining our Service
• Managing your account and bookings
• Fulfilling service contracts between customers and providers
• Processing secure payments
• Sending service updates, booking confirmations, and important notifications
• Collecting feedback and improving our services
• Handling customer support requests
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations

7. Payments and Transactions

Payment processing is handled by third-party PCI-DSS compliant payment gateways. We may retain limited transaction data including:

• Transaction ID and reference numbers
• Transaction amount and date
• Payment method type (card/digital wallet)

This information is used for accounting, verification, and dispute resolution purposes only.

8. Data Retention

We retain your Personal Data only for as long as necessary for the purposes stated in this Privacy Policy and to comply with legal obligations. Usage Data is generally retained for shorter periods, except when used for security purposes or to improve Service functionality.

9. Data Deletion

You have the right to request deletion of your personal data at any time. To submit a deletion request, please visit our Data Deletion page or contact us directly.

10. Data Disclosure

We may disclose your personal information under the following circumstances:

• To comply with legal obligations or court orders
• To protect and defend the rights and property of iBagsie
• To investigate potential wrongdoing or policy violations
• To ensure the safety of users or the public
• During business transfers (mergers, acquisitions) with prior notice to users

11. Service Providers and Third Parties

We may engage third-party companies to facilitate our Service, provide services on our behalf, or assist in analyzing usage. These third parties have access to your Personal Data only to perform specific tasks and are obligated not to use it for other purposes.

12. Security Measures

We employ industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

13. Links to Third-Party Websites

Our Service may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites. We recommend reviewing the privacy policy of any website you visit.

14. Children's Privacy

Our Service does not target anyone under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to remove that information.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

16. Contact Information